A print management solution for enterprise wide printing
A 2018 IDC study revealed that 60-70% of enterprises have one or more print management systems in place. For many of those organizations, the goal is to reduce the cost associated with Windows printing; not surprising, as most managed print service providers focus on that part of the business. At the same time, other dedicated teams are responsible for managing output from business-critical applications.
We have witnessed highly complex IT infrastructures with different teams managing various sorts of output. In these environments, Windows print servers were implemented left and right to spool output generated in SAP, healthcare EMRs or other systems. By choosing this setup for managing printing, the company wanted helpdesk staff to be alerted in case of a print failure. This notification could be the start of a rather complex investigation about where the process failed. Was it the application itself? Was it the print server? Or did the actual printing device malfunction?
Business-critical applications are so named for good reason: they are critical to your enterprise. In order for business to continue, documents need to be printed… quickly and reliably. At LRS, we believe that shared management of Windows printing and business-critical printing can only result in unnecessary problems and delays. Adding more and more Windows print servers further adds to the complexity and increases operational cost.