Continuous Service Improvement

Our ongoing commitment to your business is an integral component to the LRS Managed Services relationship.

Communication is key. At regularly scheduled intervals, we will review our service, the delivery of our services, solicit your feedback, and collaborate on ways to further improve your print environment.

If the situation arises where we may need to increase the scope of the current agreement between you and LRS, this continuing dialogue will help facilitate those changes.

Our Service to You

To deliver on this promise, LRS performs an up-front review of your existing print infrastructure as well as the one we design to meet your future needs. After the contract begins, LRS Service Reviews will be held at regular intervals involving the LRS Service Delivery Manager, the LRS Account Manager, and customer representatives. These meetings help all stakeholders monitor performance of the service against agreed-upon metrics and identify areas where improvement might be required.

At times, these requested improvements may be within the scope of the existing service. In other cases, they may involve expanding the scope, redesigning the service, or incorporating new services. The latter of these situations may require the stakeholders to revisit the Transformation and/or Service Transition stages.

In the end, this commitment to continuous improvement ensures that customers get all the benefits they’re paying for and all the expertise our services teams can provide. We consider this a win-win situation. A happy customer is a long-term customer, and some of our first customers are still with us after more than three decades. Contact us to find out why.

Looking for a Managed Service?

Let the subject matter experts manage your LRS software and worry about maintaining your printing environment; we can do all the administration and servicing of your LRS software.

We are happy to answer questions and provide more detailed information email our Services Team today.