COVID-19 Virus Continuity Statement
In light of global concerns about the Coronavirus, LRS is notifying our customers and partners that we are well positioned to provide continued product support should this issue require a work from home or quarantine situation for any of our office locations.
EOM product support is provided by trained software staff who are located in multiple locations around the world. Support office locations are in Springfield, Illinois; Cheltenham, England, Munich, Germany; Madrid, Spain; Stockholm, Sweden: Sydney, Australia; Milan, Italy; Paris, France; and Singapore. In addition, many LRS systems engineers work from home offices around the US, Europe and Australia. All these individuals have the skills necessary to provide technical support to our customers.
In the event of a quarantine situation, all of our staff have the ability to access LRS systems that will enable them to provide product support from their homes or other secure internet accessible locations. Contact information and support history data is readily available and accessible from anywhere in the world through our CRM application running in the Microsoft Cloud.
Remote EOM technical staff have access to tools, support mailboxes, key generation utilities, product documentation and current product maintenance levels necessary to address common support issues. All LRS staff are capable of working remotely or from home offices follow the same strict security requirements and procedures as LRS staff working from LRS office locations.
Support tickets may be submitted via email at EOMSupport@lrs.com and our phone systems will still be functioning. LRS and output management web sites will be available as well.
As this situation continues to evolve, please check our website or contact us as you normally do if you have questions or concerns.